Privacy Policy
We believe your data belongs to you. Here's exactly what we collect, why, and how we protect it.
Introduction
Welcome to Tijarat.pk ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform.
By using Tijarat.pk, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
Information We Collect
2.1 Information You Provide
- ›Account Information: Name, email address, phone number, password
- ›Business Information: Business name, address, tax ID (if applicable)
- ›Payment Information: Processed securely through JazzCash and EasyPaisa (we do not store card details)
- ›Store Content: Product listings, descriptions, images, customer data
- ›Communications: Messages you send to our support team
2.2 Information Collected Automatically
- ›Usage Data: Pages viewed, features used, time spent on platform
- ›Device Information: IP address, browser type, operating system
- ›Cookies: Session cookies, preference cookies (see Cookie Policy below)
- ›Transaction Data: Order history, payment status, refund requests
2.3 Information from Third Parties
- ›Payment Providers: JazzCash, EasyPaisa (payment confirmation only)
- ›Courier Partners: PostEx (shipment tracking and delivery status)
- ›WhatsApp Business API: Message delivery status (no message content stored)
How We Use Your Information
- ›Provide Services: Create and manage your account, process orders, enable store functionality
- ›Improve Platform: Analyze usage patterns, fix bugs, develop new features
- ›Communication: Send order confirmations, account updates, support responses
- ›Marketing: Send promotional emails (you can opt-out anytime)
- ›Security: Detect fraud, prevent abuse, enforce our Terms of Service
- ›Legal Compliance: Comply with legal obligations, resolve disputes
Data Storage & Security
Data Breach Notification
In the event of a data breach affecting your personal information, we will notify you within 72 hours via email and provide details about the breach and steps we are taking to address it.
Cookies & Tracking Technologies
| Cookie Type | Purpose | Duration | Required? |
|---|---|---|---|
| Essential | Authentication, security, core functionality | Session | Yes |
| Analytics | Understand usage patterns | 2 years | No |
| Preferences | Remember your settings (language, theme) | 1 year | No |
| Marketing | Track ad performance | 90 days | No |
You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.
Third-Party Services
We share minimal data with trusted third-party services:
Your Rights
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct any inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data ("Right to be Forgotten")
Right to Restrict
Limit how we use your data at any time
Right to Portability
Export your data in a machine-readable format
Right to Object
Object to processing your data for marketing purposes
Response Time: We will respond to your request within 30 days. Contact us at privacy@tijarat.pk
Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | While account is active | Provide service |
| Transaction Records | 7 years | Tax compliance (Pakistan law) |
| Customer Data | While account is active | Store functionality |
| Support Tickets | 3 years | Quality improvement |
| Deleted Accounts | 30 days | Allow recovery |
| Backup Data | 90 days | Disaster recovery |
Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it immediately.
If you are a parent and believe your child has provided us with personal information, please contact us at privacy@tijarat.pk
Changes to This Policy
We may update this Privacy Policy from time to time. For significant changes we will:
- •Send an email to your registered email address
- •Post a prominent notice on our platform
- •Update the "Last Updated" date at the top of this policy
Contact Us
Data Protection Officer
Mailing Address
Tijarat Technologies (Pvt) Ltd
Rawalpindi, Punjab
Pakistan